MTNL Customer Care: Helplines Contacts in Mumbai

35 Replies to “MTNL Customer Care: Helplines Contacts in Mumbai”

1. MTNL Telephone No.20878890 CA No 2070288410 – A gentle reminder for payments

   This is with reference to the e-mail received from Noreply_wiems@billpay.mtnl.in on the captioned subject. In this regard it is submitted that:
   1. Consequent upon my transfer from Belapur, I joined at New Delhi on May 13, 2019 and as my daughter is studying in Class 10th, they were already shifted to a single room accommodation in Sarojini Nagar, New Delhi and none of us was staying in the official accommodation at Kharghar. Hence, during my visit to Kharghar, on June 10, 2019, I downloaded and made the payment of the Bill which was due on June 28, 2019 (a copy of the Screenshot is attached). After making the payment, I visited the MTNL Office, Sector 21, Kharghar and surrendered the instrument, filled up the desired form and submitted it along with a cancelled cheque (as desired by the MTNL Lady Officer available at Phone No. 022 27749100). I was assured that I would be receiving a call from their Senior Officer and the account would be deactivated. The rent due for the period from June 01, 2019 till deactivation would be adjusted from the Security deposit and the remaining would be refunded to my account for which they had asked me to submit a cancelled cheque which I did.
   2. After few days I received a call from a Senior Officer from MTNL asking reasons for surrender which I explained as transfer to New Delhi and she also assured that the account is being deactivated. As it appears from the mail that the same was not deactivated and it is purely due to deficiency in the service by MTNL for which I should not be asked to pay the bills.
   3. However, it appears that thanks to the visit to MTNL Office by some person, MTNL realised their mistake and have deactivated my account. I have received a deactivation mail and message from MTNL few days back (a copy of screenshot is attached).
   In view of above, as the account has already been deactivated, it appears that no further action is required at my end except for claiming portion of Security Deposit due to deficiency in the service, which I could not claim immediately due to tight schedule in my new assignment. Hence, kindly consider the above facts and change the date of deactivation as neither phone nor Data were used as I had already surrendered the instrument, etc. on June 10, 2019. Please also arrange for the refund of the portion of Security Deposit due to me.

   Regards

   Pawan Kumar Pandit

   Reply

   1. Very bad service

      Reply

   2. My landline 022025916810 has been out of order for over a week.Complaint registered on 22221500.
      No response yet.Kindly attend to it immediately,as I am very much inconvenienced.
      My contact 09820441655.

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      1. my mtnl number is not working since 18 days …have registered complaint and docket number as well.
         but no response from mtnl

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2. I live in Powai Hiranandani my cell no. 9869337648 (Prepaid). Repeatedly i am complaining that i did not get 3G in my area comes under the jurisdiction of Powai Telephone exchange only 2G signal are available but no action taken by MTNL even i called trump helpline they gave me one no. which never responded and helpline did not take any interest to resolve the issue.
   God bless MTNL.

   Reply

3. I Want My NO TO JIO TO MTNL
   BUT WADALA MUMBAI SAYS NO SIM CARD AVAIABLE FOR LAST 15 DAYS

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4. I live in Dahisar,West, Mumbai. My Landline is 28933945. It is not working since last 10 days or so. I cannot make or receive a call.
   I tried complaining on 289802198 from my Mobile number 9773355300, but could not get through.
   I tried the relevant numbers on this page but there is no response.
   Can some one set my telephone to work.

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5. MY TEL NO.IS 26836847. I BOOKED COMPLAINT ON 07.02.2020 AT 9.54 AM, DOCKET NO.7242, FOR DISTURBANCE IN LANDLINE. NO ONE ATTENDED THE COMPLAINT.
   ON CONTACT ON 11.02.2020 WITH DARPAN TELEPHONE EXCHANGE, THEY INFORMED THAT, NO STAFF IS THERE. EXISTING STAFF GONE IN VRS SCHEME AND NO OTHER POSTED. IF ANY COME, WE WILL ATTEND.

   4 DAYS GONE. MY COMPLAINT STILL NOT ATTENDED.

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6. my telephone no is 26706218. in a month my telephone is in working condition for only 7 days. other days of the month it is lying dead. tried calling all your MTNL complaint nos, but none of the numbers were reachable.how do i move about.

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7. I have been charged for the call forwarding facility in my bill, whereas the call forwarding facility does not work. I have tried calling MTNL billing complaints mentioned on the bill, but in vain. It only rings , no one responds. I tried sending email to the given address on the bill, that too bounced back with the reason “Inbox full” , no wonder why they make losses. How do one contact them and express our problems of excess billing etc.

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8. MY TEL NO. 23803820 & 23803692 is required to sift in the same building from 3rd floor to 4 th flor as we have sifted our residence, please let me know the procedure

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9. I Kishore Dharamdas Chhabria had given a letter to Lallubhai park customer service andheri west for change of plan last month on 10 th of February. I have opted for senior citizens plan. I have submitted my Pan Card copy for proof of senior citizen. But yet I have not recived any reply or intimation regarding change of plan from rs. 550/- to Senior Citizens plan.
   My landline no is 26239406 and my CA is: 2061269406.
   Please change the plan to Senior citizens plan.
   Thanks.

   Reply

10. I personally submitted letters to terminate the service for landlines 022- 26046484 & 022-26482117 on 11/03/2020 to the MTNL Khar telephone exchange. They duly acknowledged the same.
    MTNL is still charging my credit card for services till date.
    Is this reasonable ?
    Not right.

    Reply

11. I have submitted the telephone instrument, router and surrendered my connection 022-27712357 ; CA no: 2070287243 at MTNL office, Nerul ( East ) on 20.03.2020. I am yet to get refund. But I am getting online bills for the reasons unknown. Please look into and stop the same.
    Bhujagasayana Nandyala
    7710097757

    Reply

12. Hi, Please help in getting the landline and broadband issue at earliest. Complaint No. 578. Early resolution is appreciated.

    Reply

13. Sir,
    Please get my complaint resolved of the landline & broadband. Complaint number is 6417 & 8227. Its pending for more than 3 weeks as of now. Entire work is being disrupted because of broadband services not in operational.

    Reply

14. MY PHONE NO. 26423671 AT BANDRA – BELLAVISTA – FLAT NO. 14- IS NOT WORKING FOR OVER 2 YEARS AND THE BILLS HAVE BEEN COMING- AND THE BANK IS DEBITING THE AMOUNT TO MY ACCOUNT

    PLEASE STOP THIS – THE ABOVE PHONE NO. IS NOT WORKING

    Reply

15. i have got fed up of MTNL- PLEASE DISCONNECT MY NO. 26423671

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16. Dear Sir,
    I have broadband connection on 28768066 and lodged the complaint, and complaint number is 4250. Internet not working for last 5 days. Requested officials also at the Goregaon-West telephone exchange

    Reply

17. i have been complainting about the non-working of my internet connection which is combined with my landline which has not been working and have made sevceral compalints but no acton is beng taken i would prefer to discontinue both my line and broadband services as simply making payment since last 6 mkonths without any servixce being rendered.
    i want to disconnect same immediately if no rectification is done
    regards

    Reply

18. Telephone 26120229
    Is out of order

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19. It is out of order for more than 3 months
    I paying bill
    Pl give me credit
    Till date my telephone restarted
    26120229

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20. My MTNL telephone no- 28501879,Libesh engg works, andheri east
    I have already paid all due but not restat my telephone number
    so please restart my telephone no-28501879

    Any query please contact on this number- 8108248648

    Reply

    1. My telephone connection 26435837 is stopped inspite of Payment plus late charges andnot receiving bills on time.
       I have a bank message to prove yet it was disconnectedA very inefficient and slow service, Wake up MTNL
       Made an official complaint docket 6702 no response.
       This is how Senior Citizens are assisted.
       No discounts for senior citizens
       Hope they reconnect without hassle .

       Reply

21. From Kusum P. Merchant, Santacruz West, PIN: 400 054; My MTNL telephone number 26127508 has not been working for last one week. On lodging complaint with MTNL telephone number 2612 2198, I was informed about Complaint Docket No. 8803. Calls to MTNL telephone numbers 26121064, 2619 1414 and 22073976 have evoked no response. In this semi – lock down situation, I am not in a position to go personally to MTNL Telephone offices / Exchange either at BSNL Complex, Juhu Tara Road, Opposite SNDT College, PIN: 400054 or at Nanda Patkar Road, Vile Parle East, PIN: 400057.
    I hope, this message will help in solving my long standing complaint.

    Reply

22. My landline no is 26749057 and the phone is not working for the last 6 months.
    After repeated complaints no action has been taken ,however I am being billed for
    the period. I have been complaining to the Billing section but no reply has been
    received . Further I have complained to the appeliate authority and even after
    5 Reminders no reply. Our respected PM has high dreams about the future of our
    country which he will never be able to achieve if this type of behavior by corporations
    continues

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23. My landline number 28816097 has not been working from February 2021 till 6th June 2021. After repeated complaints and docket numbers given no action has been taken. Howeverthe phone started working from 7th June and now iam getting billed for all the months the phone has been dead. I don’t understand why do I pay for a service that has been dead for so long. How can i solve this long standing complaint / problem.

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24. My landline number 022-28720667 has not been working from February 2021 till 17th June 2021 continue-sly . After repeated complaints and docket numbers given no action has been taken. and now i am getting billed for all the months the phone has been dead. How can i solve this long standing complaint / problem.

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25. MY PHONE NO 25173377 I WANT TO CHANGE MY LAND LINE PLAN I STAY AT GHATKOPAR WEST PLEASE TELL ME CAN I CHANGE IT ON LINE ?

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26. Our landline No.25929087 is dead, trying to register complaint, its not getting registered. Halfway through onwards there is no response, looks like Helpline becomes dead!

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27. I registered complaints no of times for my land line no 25580020/Anushaktinagar,Mumbai.its went out of service since last three months,no one (mtnl staff) attained it but I got monthly bills on time. For which service I have to pay.I want to surrender the service its not bearable for me.
    Thanks.

    Reply

28. I had a very bad experience with Gandhinagar(Vikhroli) Customer Care Centre, today. I wanted to find out the status of two mobile numbers and submit an application to cancel the internet by depositing the modem as the internet service of Powai has considerably deteriorated after the shifting of the exchange from Powai. It was about 1100 hrs and the clock in the office was running, but indicated 0900. I have pointed out this to the counter clerk and she regretted in excuse. I opined that you should never exhibit a wrong clock in an office- it should be removed- much to their dislike. Another gentleman clerk, who appeared ‘ a jack of all trade – but master of none’ type ( may be a supervisor) interfered with every activity in the room in his loud voice and asked me what I wanted. Aap ko kya chahiye..? I showed him the form – the certificate of the surrender of the modem and told him that I came for this. He repeated the question. It appeared that he could not make out anything from the ( MTNL) form. I moved away, told the lady clerk hat I refuse to talk to him any further, where as he continued shouting and murmuring at me. Earlier, I have seen that this gentleman could not realize whether a mob no. is prepaid or post paid. ( 9969…/ 9869…) I waited for the concerned clerk ( land line), who was kind enough to enter and be seated by 1130 h and did the business with me satisfactorily. It is high time that MTNL should post people to the counters who has not only pleasing manners but also little knowledge.

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29. My DOLPHIN MOBILE NO 9869215354 NOT WORKING SINCE LAST 5 DAYS , I BECAME HANDICAPPED SEVERAL COMPLAINTS TO AUTHORITIES , NOTHING HAS CAME OUT.

    SERVICE MAY PLEASE BE IMPROVED.

    Reply

30. No network in Mira road station area.

    Reply

31. from last one month my MTNL land line is not working properly some times it dead or making very bad noise complet no 9155

    Reply