MTNL Customer Care Helpline Numbers – Mumbai
“Detailed below is the list of MTNL helpline numbers for its Mumbai based customers. It includes area/exchange wise customer care and toll free numbers for stations and MTNL exchanges in South Mumbai as well as Mumbai Suburb and Other Central Locations. Short code helplines for MTNL in house basic services, toll free number, auto response helplines ( land line and mobile phones)..”
Quick Look : [ Toll Free Customer Care Helpline Numbers ], [ Area Wise Helplines in Mumbai ], [ Exchange Wise Helplines in City ], [ Auto Response Lines ], [ Updates ]
Customer Care Helplines Number (Mumbai Region)
Kindly Note : All short code MTNL helpline numbers E.g : 1500, can be dialed directly from MTNL landlines / mobiles. If you are dialing helplines for numbers like E.g : 22221500 from other telecom network land lines / mobiles, you will need to add STD (022) / ISD code (9122) for same. Toll free numbers for Mumbai region will occur no bill for you.
The vast list of MTNL customer care numbers will help you solve service related issues for Garuda, Dolphin (Trump) mobiles, Phone lock problems, Billing issues, Line transfer, Residence shifting request, IPTV, Broadband (Triband) and other such services. Their are other helpline contacts also for basic services like call center, std code and public grievance etc information also.
Toll Free Helplines For Basic Services
| Basic Services | Toll Free Customer Care Numbers |
|---|---|
| Any Assistance for MTNL Landline | 1500 or 22221500 |
| Garuda Mobile Customer Care | 1502 or 22221502 |
| Dolphin (Trump) Mobiles Customer care | 1503 or 9869012345 or 22221503 |
| Internet Service Helpline Triband Broadband network |
1504 or 1800228844 (Toll Free) or 22221504 |
| MTNL Voice Over IP and / IPTV | 126000 and 126555 |
| Helpline for Online Games on Demand | 1500 |
| IN network services | 1800221500 (Toll Free) |
| MTNL Trustline | 1800224422 (Toll Free) |
| Landline and Triband (Broadband) Fault / Interuption | 198 |
| For Changed Numbers Information | 1951 (In Hindi), 1952 (In English) and 1953 (In Marathi) Languages |
| MTNL Directory Enquiry | 197 |
| STD Code Enquiry | 1582 |
| Public Grievance | 1509 |
| Call Center Number | 1500 |
Area Wise Helplines for Mumbai
| Area Name | Short Code Helpline Numbers |
|---|---|
| For Bandra, BKC, Khar, Vile Parle, Andheri, Versova, Juhu Danda, Jogeshwari (WEST-I) area. | Dial 1672 |
| For Malabar Hill, Mandvi, Mazgaon and Gamdevi (Central Mumbai) area. | Dial 1663 |
| For Kalbadevi, Cooperage, Cuffe Parade, Fountain and Colaba (South Mumbai) area. | Dial 1673 |
| For Prabhadevi, Byculla, Shivaji Park, Curry Road, Sion, Worli and Wadala (North Mumbai) area. | Dial 1664 |
| For Vashi, Kalamboli, Nhava-Sheva, Panvel, Nerul, Uran and Turbhe (Navi Mumbai) area. | Dial 1667 |
| For Seepz (Andheri), Gokuldham, Sakinaka,Sakivihar and Marol (Andheri) (West-2) area. | Dial 1666 |
| For (East Zone) area like Mulund, Thane-Cherai, Panch Pakhadi and Wagle Estate. | Dial 1669 |
| For (West Zone 3) areas like Borivali, Navghar, Kandivali, Malad, Charkop, Bhayander, Mira Road and Shimpoli area. | Dial 1668 |
| For (East Zone 2) area like Chembur, Hiranandani, Ghatkopar, Powai, Mankhurd, Sita Estate, Union Park and Tagore Nagar. | Dial 1665 |
Exchanges Helplines in City
| MTNL Exchange Locations | Customer Care Numbers |
|---|---|
| Powai | 2570 till 2579,2517/78/79 and 2500/01/06 |
| Mulund | 2560 till 2569,2590 till 2596 and 2163/64/66/67 |
| Thane Charai | 2530 till 2539, 2540 till 2547 and 2549, 2597/78 and 2171/72/73 |
| Wagle Estate | 2580 till 2589 |
| Belapur | 2721, 2723, 2724, 2740 till 2742, 2745 till 2749, 2756 till 2758 |
| Panvel | 2745 till 2749 |
| Byculla | 2300/01/02/04/05/06/08/09 |
| Nerul | 2770 till 2774 and 2752 |
| Vashi | 2754, 2755, 2765/66, 2775, 2780 till 2784, 2788, 2789, 2777 |
| Ghatkopar | 2502/3/4/8/9,2101/02,2510 to 2516 |
| Turbhe | 2760 till 2764, 2767/68/69, 2778, 2740/41/42, 2721/22/23/24, 2751/53/56/57/58/59, 2704/05/06 and 2977/78 |
| Worli | 2481/82/83 and 2490 till 2499 |
| Mankhurd | 2550 till 2559,2548,2507,2599,2405,2520/21 |
| Prabhadevi | 2421 till 2423, 2430 till 2433, 2436 till 2439 and 2307,2445 |
| Malabarhill | 2361/62/63/64/65/66/67/68/69 |
| Shivaji Park | 2444/46/47 |
| Cumbalahill | 2351 till 2355 |
| Chembur | 2522/23/24/25/26/27/28/29 |
| Mandvi | 2340 till 2349 and 2311 |
| Wadala | 2410 till 2419, 2470/71/72 |
| Mazgaon | 2370/71/72/73/74/75/76/77/78/79 or 2350 |
| Sion | 2401/02/03/04/06/07/08/09 and 2460 till 2469 |
| Gamdevi | 2380 to 2389 or 2333 |
| South Mumbai | 2200/01/03/05/06/07/09, 2212, 2219,2272/73, 2240/01/02/03/04, 2210 and 2222 |
| Kalbadevi | 2240 till 2244 |
| Cuffe Parade | 2215/16/17/18 |
| Bandra | 2638,2640 till 2645, 2647, 2651/53/55/56/58/59 |
| Cooperage | 2280/01/02/04/05/06,2202/04 and 2276/77/78/79, 2283/87/88/89, 2208 and 2274 |
| Fountain | 2261/62/63/64/66/67/68/69 and 2270/71/75 |
| Khar | 2600/05, 2646, 2648/49, 2660/61/62/30 |
| Jogeshwari | 2676 till 2679 |
| Vakola | 2665 till 2669 |
| Versova | 2631/32/33/34/35/36/37/39,2673,2674 and 2604 |
| Gokuldham | 2840 till 2843 and 2849 |
| Vile Parle | 2610 till 2619,2626,2650/52/54/57 and 2663 |
| Andheri | 2620/21/23/24/25/28 and 2670/71 |
| Marol | 2820 till 2827, 2829 till 2832, 2834/35/36/37/38/39, 2920/21/24/25/26, 2856/59 |
| Goregaon | 2871 till 2879,2840/41/42/43/49 and 2927 |
| Borivali | 2828 and 2848 and 2890 till 2897 |
| Darpan | 2681 till 2687 |
| Kandivali | 2801/02 / 2805 till 2809 and 2861 till 2866 and 2833, 2898, 2899 |
| Sakinaka | 2850 till 2853 |
| Malad | 2844 / 2846 / 2854 / 2860 / 2867 till 2870 and 2880 till 2889 and 2965 till 2967 |
| SakiVihar | 2803,2847,2857/58,2935 |
| Bhayandar (Bhayander) | 2804, 2810 till 2819, 2845, 2855 and 2945 |
Auto Response Helplines
| IVRS Service Name | Auto Response Helplines | Service Details |
|---|---|---|
| Auto Com System Facility | 1661 | With this helpline, MTNL can fax forms for which customer requested. (E.g Telephone shifting, Phone Lock Resetting etc) |
| Change of Number Enquiry | 1951, 1952, 1953 | This IVRS numbers help customer in Hindi, English and Marathi languages |
| Local Assistance | 199 | Completely automated IVRS helpline for local assistance. |
| Complaint Booking Service | Dial (2xxx 2198) | Complaint helpline related to faulty telephone (Replace xxx with respective exchange code). You will receive complaint docket number upon successful booking. |