MTNL Customer Care Helpline Numbers – Mumbai

“Detailed below is the list of MTNL helpline numbers for its Mumbai based customers. It includes area/exchange wise customer care and toll free numbers for stations and MTNL exchanges in South Mumbai as well as Mumbai Suburb and Other Central Locations. Short code helplines for MTNL in house basic services, toll free number, auto response helplines ( land line and mobile phones)..”

[ Toll Free Customer Care Helpline Numbers ], [ Area Wise Helplines in Mumbai ], [ Exchange Wise Helplines in City ], [ Auto Response Lines ], [ Updates ]

MTNL Mumbai
MTNL Mumbai

Customer Care Helplines Number (Mumbai Region)

Kindly Note : All short code MTNL helpline numbers E.g : 1500, can be dialled directly from MTNL landlines / mobiles. If you are dialling helplines for numbers like E.g : 22221500 from other telecom network land lines / mobiles, you will need to add STD (022) / ISD code (9122) for same. Toll free numbers for Mumbai region will occur no bill for you.

The vast list of MTNL customer care numbers will help you solve service related issues for Garuda, Dolphin (Trump) mobiles, Phone lock problems, Billing issues, Line transfer, Residence shifting request, IPTV, Broadband (Triband) and other such services. Their are other helpline contacts also for basic services like call centre, std code and public grievance etc information also.

Toll Free Helplines For Basic Services

MTNL Helplines On Android (FREE)
Helplines On Android

Basic ServicesToll Free Customer Care Numbers
Any Assistance for MTNL Landlines1500 or 22221500
Garuda Mobile Customer Care1502 or 22221502
Dolphin (Trump) Mobiles Customer care1503 or 9869012345 or 22221503
Internet Service Helpline
Triband Broadband network
1504 or 1800228844 (Toll Free) or 22221504
MTNL Voice Over IP and / IPTV126000 and 126555
Helpline for Online Games on Demand1500
IN network services1800221500 (Toll Free)
MTNL Trustline1800224422 (Toll Free)
Landline and Triband (Broadband) Fault / Interruption198
For Changed Numbers Information1951 (In Hindi), 1952 (In English) and 1953 (In Marathi) Languages
MTNL Directory Enquiry197
STD Code Enquiry1582
Public Grievance1509
Call Center Number1500

Area Wise Helplines for Mumbai

Area NameShort Code Helpline Numbers
For Bandra, BKC, Khar, Vile Parle, Andheri, Versova, Juhu Danda, Jogeshwari (WEST-I) area.Dial 1672
For Malabar Hill, Mandvi, Mazgaon and Gamdevi (Central Mumbai) area.Dial 1663
For Kalbadevi, Cooperage, Cuffe Parade, Fountain and Colaba (South Mumbai) area.Dial 1673
For Prabhadevi, Byculla, Shivaji Park, Curry Road, Sion, Worli and Wadala (North Mumbai) area.Dial 1664
For Vashi, Kalamboli, Nhava-Sheva, Panvel, Nerul, Uran and Turbhe (Navi Mumbai) area.Dial 1667
For Seepz (Andheri), Gokuldham, Sakinaka,Sakivihar and Marol (Andheri) (West-2) area.Dial 1666
For (East Zone) area like Mulund, Thane-Cherai, Panch Pakhadi and Wagle Estate.Dial 1669
For (West Zone 3) areas like Borivali, Navghar, Kandivali, Malad, Charkop, Bhayander, Mira Road and Shimpoli area.Dial 1668
For (East Zone 2) area like Chembur, Hiranandani, Ghatkopar, Powai, Mankhurd, Sita Estate, Union Park and Tagore Nagar.Dial 1665

Exchanges Helplines in City

MTNL Exchange LocationsCustomer Care Numbers
Powai2570 till 2579,2517/78/79 and 2500/01/06
Mulund2560 till 2569,2590 till 2596 and 2163/64/66/67
Thane Charai2530 till 2539, 2540 till 2547 and 2549, 2597/78 and 2171/72/73
Wagle Estate2580 till 2589
Belapur2721, 2723, 2724, 2740 till 2742, 2745 till 2749, 2756 till 2758
Panvel2745 till 2749
Byculla2300/01/02/04/05/06/08/09
Nerul2770 till 2774 and 2752
Vashi2754, 2755, 2765/66, 2775, 2780 till 2784, 2788, 2789, 2777
Ghatkopar2502/3/4/8/9,2101/02,2510 to 2516
Turbhe2760 till 2764, 2767/68/69, 2778, 2740/41/42, 2721/22/23/24, 2751/53/56/57/58/59, 2704/05/06 and 2977/78
Worli2481/82/83 and 2490 till 2499
Mankhurd2550 till 2559,2548,2507,2599,2405,2520/21
Prabhadevi2421 till 2423, 2430 till 2433, 2436 till 2439 and 2307,2445
Malabarhill2361/62/63/64/65/66/67/68/69
Shivaji Park2444/46/47
Cumbalahill2351 till 2355
Chembur2522/23/24/25/26/27/28/29
Mandvi2340 till 2349 and 2311
Wadala2410 till 2419, 2470/71/72
Mazgaon2370/71/72/73/74/75/76/77/78/79 or 2350
Sion2401/02/03/04/06/07/08/09 and 2460 till 2469
Gamdevi2380 to 2389 or 2333
South Mumbai2200/01/03/05/06/07/09, 2212, 2219,2272/73, 2240/01/02/03/04, 2210 and 2222
Kalbadevi2240 till 2244
Cuffe Parade2215/16/17/18
Bandra2638,2640 till 2645, 2647, 2651/53/55/56/58/59
Cooperage2280/01/02/04/05/06,2202/04 and 2276/77/78/79, 2283/87/88/89, 2208 and 2274
Fountain2261/62/63/64/66/67/68/69 and 2270/71/75
Khar2600/05, 2646, 2648/49, 2660/61/62/30
Jogeshwari2676 till 2679
Vakola2665 till 2669
Versova2631/32/33/34/35/36/37/39,2673,2674 and 2604
Gokuldham2840 till 2843 and 2849
Vile Parle2610 till 2619,2626,2650/52/54/57 and 2663
Andheri2620/21/23/24/25/28 and 2670/71
Marol2820 till 2827, 2829 till 2832, 2834/35/36/37/38/39, 2920/21/24/25/26, 2856/59
Goregaon2871 till 2879,2840/41/42/43/49 and 2927
Borivali2828 and 2848 and 2890 till 2897
Darpan2681 till 2687
Kandivali2801/02 / 2805 till 2809 and 2861 till 2866 and 2833, 2898, 2899
Sakinaka2850 till 2853
Malad2844 / 2846 / 2854 / 2860 / 2867 till 2870 and 2880 till 2889 and 2965 till 2967
SakiVihar2803,2847,2857/58,2935
Bhayandar (Bhayander)2804, 2810 till 2819, 2845, 2855 and 2945

Auto Response Helplines


IVRS Service NameAuto Response HelplinesService Details
Auto Com System Facility1661With this helpline, MTNL can fax forms for which customer requested. (E.g Telephone shifting, Phone Lock Resetting etc)
Change of Number Enquiry1951, 1952, 1953This IVRS numbers help customer in Hindi, English and Marathi languages
Local Assistance199Completely automated IVRS helpline for local assistance.
Complaint Booking ServiceDial (2xxx 2198)Complaint helpline related to faulty telephone (Replace xxx with respective exchange code). You will receive complaint docket number upon successful booking.

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