BEST Bus : Lost + Found Baggage Articles in Mumbai

“An article which will help Mumbai people travelling in BEST buses and mistakenly left behind Baggage, Luggage, Mobile phones and other items which goes to Lost and Found department at Wadala..”

UPDATES 2023: We have updated all the Depot contacts including Depot manager (Assistant and Deputy) which may help you incase you are unable to find right person for your lost luggage. Kindly refer, Mumbai Bus Depot and Contact page for all updates.

So whom to contact when you lost your luggage in BEST buses ? It’s the BEST Wadala Depot and the contact number is : 022-24190132, 022-2419074 (022-224128596 old number). Numbers might change with times, Last updated June 2020. But yes BEST has decided to penalize people for this forgetfulness for sundry items they will charge Rs.10 when you are asking back for your luggage, For Valuable items charges will be Rs.50 and for Cash lost in bus you will suffer an amount of 12.5 % of total. The belongings will be given back to you upon proper verification.

So who takes care of your lost items and take it to Wadala bus Depot ? Its Mr. bus conductor who checks the bus upon reaching destination and keep the lost belongings of commuters with properly Tagged with Date, Time and Route where it was found submitting it to Wadala Depot. So where is Wadala Depot ? Its Opposite Ambedkar College. (See Also Fares)

Wadala BEST Depot Contact

Below are contact Details, Address, Email in case a situation occurs with you or friends & relative. Also Check on Documents & ID Proof required to carry before claiming back your property.

Claiming Articles & Mobile Phones etc

If you forgot valuables like Mobiles, Cash, Valuables like Gold & Silver etc or Other articles like Laptop, Umbrella or any other stuff in BEST bus of Mumbai & Suburban, Below is what to be done.

• Contact : 022-24190132, 022-24190742
• Fax : 022-24181383
• Wadala Address : Traffic Headquarters, Administrative Office Building, Lost Property Section, 2nd floor, Wadala Bus Depot, Tilak Road (Extension), Opp. Dr. Ambedkar College, Wadala, Mumbai 400031
• Timings : 9:30 AM To 4:30 PM (Lunch Time: 1:00 PM to 2:45 PM), Closed on Saturday, Sunday & Public Holidays.
• ID Proof / Documents Required : Below are details for type of documents & ID proof required for different things lost.

ID Proof & Documents for Lost Mobile Phones

ID Proof : Aadhar card, Election Card, Passport or Driving License with Residential Address Proof.

Other Documents : Police NC OR Letter from Service Provider OR Mobile Bill (Cash Memo).

For Claiming Back Cash & Valuables like Gold, Silver articles

ID Proof : All as above.
Other Documents : Police FIR or NC & Cash memo / Bill of valuables.

Other Articles

Only ID & Residential proof (As detailed above) from Mumbai & Suburban locations.

Adding on to the updates, A helping article by Times of India (Somit Sen) on 17th June 2016 has some information worth this post update and will sure help you. As said commuters often forget in hurry or being little careless adds load to Lost + Found department of BEST, top articles as reported are Food and Grocery, Cash, Laptop Tablets and mobile phones (Oh i thought being busy on such is reason to forget), Jewelry (Shocking), Sunglasses, Mobile Phones, Laptop, Camera (Still carrying ?), Books, Umbrella (Might be feeling like enjoying rain) and medicines (Are you okay now ?) .. Lol, this is Mumbai and anything can happen not just in Bus but also same happens in local trains on Western and Central routes.

Below is the amount of cash statistics till date which i found in one of the leading newspapers that can be helpful.

Year	Lost + Found Amount (INR)	Claimed Articles Amount	Unclaimed Articles Amount
2009-2010	9.26 Lakh	6.08 Lakh	3.17 Lakh
2010-2011	10.82 Lakh	4.06 Lakh	6.77 Lakh
2011-2012	10.26 Lakh	3.67 Lakh	6.59 Lakh
2012-2013	15.81 Lakh	7.55 Lakh	8.26 Lakh
2015-2016	15.87 Lakh	6.5 Lakh	9.37 Lakh

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