RTO Grievance Department – Mumbai | Auto Taxi Complaints

“The RTO Grievance department is active for any complaints related to road offences like auto and taxi driver refusal to ply, fare over charges, tempering meters etc. Below are the exact steps along with contacts numbers of Mumbai traffic department and RTO, if you suffer such difficulties during commuting..”

Road Offences Rules
Road Offences Rules

Complaints Received by Traffic Police

It was April 2012 when Mumbai Traffic police, upon their mission to give lesson to taxi and auto drivers who refuse to ply customers have received number of grievance complaints.

Traffic Police Control Room
Traffic Police Control Room
April 2012May 2012June 2012
Refusal to ply344022
Drivers Charging Excess Fares081105
Drivers Arrogance & Behaviour020301
Rigged Meters (Tampering)0001

How and Where To Complain For Auto Taxi Grievance

  1. You can also contact traffic police latest 2017 helpline +91-22-62426666 and other contact numbers like (+91-22-24940303, +91-22-24927234) extension (102 and 107) as detailed in 2012., Remember to add code 022 if calling from mobile phone.
  2. For complaints related to Auto Taxi Arrogance, Meter tampering or Refusal to ply etc, you can call RTO toll free number in Mumbai : (1800-22-0110) and this complaints will be forwarded to respective RTO office in Mumbai.

You can also put up online complaints to traffic department website and be sure of action taken if found guilty.

The respected authority of traffic department will take action and will inform you about same. They also update this to the office of joint commissioner of police (traffic department). Here, if the matter is not solved or no response found after complaint given by you, you can directly contact joint commissioners office in Mumbai on helpline number (+91-22-24954443) to inquire about the status of your complaint.

More on Road Traffic Rules on Offences and Penalties

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40 thoughts on “RTO Grievance Department – Mumbai | Auto Taxi Complaints

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  • September 11, 2019 at 10:35 pm
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    Dear Sir,

    I forgot my phone in auto no. mh03bt2555 on Sep. 9 while traveling
    from Jogeshwari station to Prudential Building, Hiranandani Powai at
    11:30 a.m.

    Please share contact details of the auto owner and help me get my phone back.

    Regards,

    Amit Maroo
    +91-7768003748

    Reply
    • August 7, 2021 at 1:20 am
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      MH 47 A
      J8385
      Auto fare taken more than the normal. I am suspecting his meter is wrong and manipulated. Showing Km and Rupees more. 1.5 km distance showing 2.5 km. Instead of 30rs showing 50rs.pls check and investigate his meter. He took 50 rs from me. I want my money should be returned which he took extra and a strict action should be taken in him.

      Reply
  • October 7, 2019 at 1:44 am
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    Dear Sir/Madam,
    An auto rickshaw driver committed an accident with my scooter. He wasn’t wearing the auto uniform and in addition to the accident he also abused me and threatened to beat me, when it was his mistake. He damaged my helmet and sunglasses.
    I demand strict action to be taken on him.
    Auto no: MH47AD0332
    The incident took place in goregaon east near dindoshi depot.

    Reply
    • October 24, 2019 at 12:15 pm
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      Dear Sir / Madam
      I am Nandkumar Khorgade and have a complaint against the auto rickshaw driver because the driver is not going to meter and he will told to extra rent for near place that I should go and the driver has miss behavior to my wife and told him to go there should have extra rent given or asking that have not going in meter reading because the place have not under the meter circle have any auto rickshaw not going in meter reading
      I am asking him why are fix the meter in this auto rickshaw he told me go to anywhere for the complaint I am take the picture to auto rickshaw
      and the registration no the auto rickshaw MH 04 JH 5010 so I would request to the RTO department close the permit of the auto rickshaw driver

      Yours Faithfully

      Nandkumar Khorgade

      Reply
    • November 18, 2019 at 7:24 am
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      Respected sir,
      I Neelam patil of Thane dostivihar vartak nagar want to bring in light that the autodrivers staring outside our complex refuses to take a small distance ferry as well as others too.

      Today at 3 p.m when I ask for wagle estate 3 autodriver who were in queue refuse to go there auto no is given below:

      MH04-JH (4116)
      MH04-HZ (8502)
      MH04-GN (3287)

      They tell us to go back as we are beggars,want you to look in the matter ASP.
      Hope I will get the justice.

      Reply
    • December 24, 2019 at 8:42 am
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      Auto is always parked in the morning opposite my shop and he is speaking bad with us mh03bt 9104

      Reply
    • May 29, 2021 at 7:17 am
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      Myself Adv Tanuja Deshpande..just travel by auto from Kurla East Railway station to Dr. Ramesh Patankar Clinic, Chembur (Mumbai Bank, Chembur Naka, Near Lions Club)
      Auto No. MH 03, BT 3086
      I caught that same Auto from Auto stand opposite to Kurla East Railway station.
      I asked him the Address where I wanted to go. He started the Auto. Then in half Road way transit he said..He was not aware about the same Address..
      He took long cut because of that I paid him Rs. 75 as per Auto Meter indication.
      Normal Auto fare for same transit way duration is max Rs. 30-33
      After arrival at Dr Patankar Clinic.. I politely said him that ” Before started the Auto you should tell us that you are not aware about the same address”
      He Arrogantly shouted on Me and my Mother who is Heart patient in front of many people.. which was very insulting
      Plz take some strict action againt him
      Otherwise I will took further legal action as I said I am Practicing Bombay High Court Advocate.
      Action Expected
      Thank You
      Adv Tanuja Deshpande
      Mob No 9930575381

      Reply
  • October 9, 2019 at 4:52 am
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    मला complaint करायचे आहे, hit and Run, miss behaviour. MH 47 N 1196. Dated 07.09.19. 10.30am.

    Reply
    • December 17, 2019 at 8:30 am
      Permalink

      Auto rikshas deny ride everyday at interface, malad, especially in the evening after 6.00pm. You can see long queue of auto s standing near office area but no one wants to go. Everyone wants to go to andheri/ bandra only.
      Please take some action against these drivers.

      Reply
    • March 19, 2021 at 4:17 am
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      MH02DK7512
      I took his auto for less than 500mtrs
      And he charged me more than the basic fare and refused to return the change amount
      He had started the fresh meter as even I didn’t insist thinking anyway it’s less than 500mtrs will have to give base fare only and he charged the previous meter which was already there
      Upon asking my money back he started abusing me on road and went away
      Request you to look into the matter where they take mis advantage after passenger getting down they drive away

      Reply
  • October 15, 2019 at 2:05 pm
    Permalink

    today late night 11.45pm, I was trying to get a rickshaw from White Lily Apt, Datar Colony, opposite small gate of Crompton Greaves.

    A rickshaw came and stopped and we got into it with my wife and child. The rickshaw driver REFUSE TO START THE METER, AND SAID HE WOULD DROP TO BHANDUP STATION. WE said we would like to go to Rachanaa apartment, he started asking for big money, said night charges, etc. trying to FLEECE CUSTOMERS, TAKING ADVANTAGE OF TIME. REFUSAL TO START THE METER INSPITE OF WE INSISTING OF METER. THIS MUST STOP ,

    RICKSHAW NUMBER IS MH 03 BN 8367. driver trying to fleece customers running rickshaw without meters ON. REFUSE TO START THE METER AT NIGHT.

    IF THE DRIVER WAS NOT INTERESTED, HE SHOULD HAVE REFUSED US TO TAKE IN, BUT HAVING TAKING US IN, HE CANNOT BE ABUSIVE AND ARROGANT.

    Reply
  • October 18, 2019 at 9:11 am
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    Near Versowa metro station non pf the rickshaws goes yo versowa station. There is very rate chances of getting buses and taxi or rickshaw and that too this auto wala be like ” Hume nahi chaiye bhada”.
    This is happening since long time. No response.

    Reply
  • November 27, 2019 at 10:23 pm
    Permalink

    Good morning

    I have complaint against an auto rickshaw about last night travel at 10:19pm 27/11/2019. License plate number MH 47 D 9165. I have notice that his meter was not working condition and he ask more from his meter amount still as a one time courtesy I have paid him 50 rs in total. Over the top on my head he is arguing and asking more money with out auto rick shaw meter fare. I have argued to him that you can take me to police station and than we can clear all the doubts there itself. At the start he took from my building to main gate and than stopped and refuse to go to police station to identity the problem about his meter. Later all people go gather and it was to much of awkwardness to me as others were saying to let him go. So after 20 minutes in this I left the auto paying 50 rupees which was not the Meter fare and I also took picture and video with the conversation. Where should I upload the Video and Pictures?

    Reply
  • December 7, 2019 at 11:26 pm
    Permalink

    Dear sir,
    I have ride on auto near domino and pizza hot secore 8A, Airoli for go to sector 20, dt.08.11.2019 morning 11.45 pm. I have call to the person where i want to meet but he said I am not available. so i told driver to reverse the auto and stop auto front of Hotel shiv sagar at 11.49 pm.Auto meter reading is Rs.18, i have give him Rs.20 at that time is put my mobile on seat. Driver not back my Rs.2/- and start the auto. I stop him and say give Rs.2 he said no change. I give him Rs.15 which have change with me. He refuse to take and said i want Rs.18 as per meter. I said stop here i will give change from pan shop near hotal shiv sagar. I want to pan shop and take change and give to driver. and re tune to pan shop. That time i have click my mobile has left in auto. I run behind auto but he not stop. Then i went to pan shop and take his mobile and dail my mob number 2 or 3 time but he not pick the phone after some time mobile is swichoff. Then i went to Rabale police station for fill compliant. fill the complaint. Then went to CBD belapur Police for CCTV foo tech. He show me all the footech, in footech auto number shown (MH 43 BR 6335) (Auto driver wear white short & pant). Dated 05.12.19 I see the auto airoli i ask the driver about my mobile and tall all incident, I recognize auto driver. but he said i have not drive my auto at airoli, i have drive at thane. I have all the footage at this footage this auto and drive show clearly. After that auto driver tell me false that he has not drive is auto at airoli. Then i complaint and give him auto driver details Mr.Sanjaykumar pannalla yadav addrss Room No.759, Hnuman Nagar, Kanhaya Nagar, Eltanpada Digha, Navi Mumbai to Rabale police station yet no action.
    Kindly help me to get my mobile and take action against auto driver.
    Also requested to cancel his auto driving license.
    Regards
    Nitin Gandhi
    9323182489

    Reply
  • December 9, 2019 at 4:28 am
    Permalink

    Car No:- MH-04-CD-2339, Bike No:- MH-01-AA-9589 & MH-02-AN-2785
    so many Months this bike is park but its unwanted owner, and car is born last 8Months above this is record is Rafi Ahmed Kidwai Road Police Station
    Sewri (W), 400015 and also Fire Bridge office but no body action this situation. I Complaint it please Towing this Car and Bike and take your RTO Custody in your Scrap location. This car is not open its cover in a parking cover.

    Reply
  • December 14, 2019 at 1:07 pm
    Permalink

    I was waiting for cab he refused to take me I’m a senior citizen and handicapped the no of the taxi is MH 01BM5801

    Reply
  • December 15, 2019 at 2:26 pm
    Permalink

    The Respected RTO Police depatrment,

    Subject-A complaint against a lost Motorcycle.

    Sir,

    It is to bring to your kind notice that my Motorcycle was stolen on dated 22-OCT-2019 from outside of my residence at western railway PAY AND park. i was parked by bike at 6PM evening in front of pay and park incharge. when i come at 8PM my bike was not present that location.

    when i am asking parking guy he said i am not seen your bike. he had totally refused.

    today i am received a message form Maharashtra Traffic Police

    Echallan No. MUMCM19008244232 Fine:1200
    Pay online: http://mahatrafficechallan.in/p/920e92090
    (within 15 days) how it’s possible
    FIR 2.jpg
    FIR 3.jpg
    FIR 1.jpg
    humbly request you please investigate and help me.

    The details of my Bicycle is that, it is 28 months old with Gery colour.

    i was registered a FIR nearby my police station Nirmal Nagar.incharge name Brahmanand Suryavanshi.

    FIR No : 358

    FIR copy attached.

    Day by day stolen numbers are increase.

    Reply
  • December 15, 2019 at 11:56 pm
    Permalink

    Sir, With reference to the received alert of meter tempering message, today while travelling from Goregaon station west to Malad New Link Road it was noticed that the meter that should have read as 18.00 was seen as 18.00. when the auto driver was asked why it so, He replied politely he had just taken this auto for ride and that he has no idea. Please find the vehicle no MH . 47 D . 8113.

    Regards,
    Dilip

    Reply
  • December 20, 2019 at 10:07 am
    Permalink

    Jai Maharashtra Jai Hind
    Respected Sir/Madam,
    Myself Milind V Shete living Kandivali east Mumbai. Today morning i took Auto from Thakur complex to Dindoshi Malad east, while sitting in an auto, i observed the meter, some point where blinking on meter as yesterday only i saw news on television about meter fast reading, so same thing has happened with me today. Because of family with me, i kept quite because such kind of criminal sick minded people can easily harm to us.
    So it is humbly request to you that please check this auto meter as i 100% sure that (button or GST name i heard for this kind of cheating) this auto meter has making fraud with the customers. so please take strict and strong action to such kind of people.
    Auto No. is MH 47 C 4492
    Thanks you so much
    Jia Maharashtra Jai hind

    Reply
    • February 18, 2020 at 10:15 am
      Permalink

      got to Maharashtra Navanirman Sena activist your problem not only solve but you will fill proud by their action. contact to Manase Padadhikari

      Reply
  • December 26, 2019 at 10:22 am
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    one person with activa who scratch my bike and ran away the number of bike is mh.04 hk2604 grey colour please action on him

    Reply
    • July 6, 2020 at 3:34 am
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      Dear sir,
      One of the guy staying in aarey coloney
      He is a auto rikshaw driver and they dont have any paper of auto rikshaw rc book badge or propper licence details are given below,

      Name :- imran khan
      Regist no :- MH47X0220

      Please tow his auto to rto office and take a strict action against this drivers it is tottaly illegal to drive at road.

      Reply
  • December 29, 2019 at 9:22 pm
    Permalink

    Dear sir,
    I demand strict action to be taken on him. Because His meter is folty. this person is taken by extra Money each customer.
    Auto no: MH47 C4611

    Reply
  • January 3, 2020 at 3:35 am
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    This is a taxi drive MH 01 BD 3766 who picked 4 collage student from CST till backbay we told him that take us From Colaba because 2 will get off over there the started arguing and shouting and not even taking from Colaba and telling there is traffic we agreed and told but he didn’t reply to it so plz let the taxi driver be punished because of not listening and arguing . I hope u will take some action

    Reply
    • January 18, 2020 at 4:51 am
      Permalink

      Same case with me today

      Reply
  • January 11, 2020 at 9:42 am
    Permalink

    I was travelling to Andheri bisleri to catch my bus When this Auto driver demanded more money then meter and when I refused to gave him extra money he created seen fare was 110 he asked 200
    90 RS additional and he even ran away from there did not even let me take out my luggage from his auto but somehow I managed to take my luggage but still I left my gym bag inside and also he took 200 rs rather 110
    Auto number MH 02 EQ 9407

    Reply
  • January 18, 2020 at 4:43 am
    Permalink

    Respected sir/ madam
    My self supriya satam am living in andheri military road..Tody morning took auto from andheri station to marol.. and I observed meter some point blinking there. Because I was read the news in news paper meter ghotala…So immediately search on Google meter ghotala .. same video same blinking point here in meter… ..I ask auto driver what about second blinking point on meter he told me I don’t know…I will say him i going on complaint about your meter ghotala…
    MH.O2.EF.2590 auto no. Please sir I hop u wiil take fast action..

    Reply
  • February 11, 2020 at 12:23 pm
    Permalink

    (MH 03 AK 2055)
    Govandi Station auto rickshaw hai is ka driver Station Road pe itna zada fast rickshaw chala raha tha. Or dosri rickshaw wale se race kar raha tha or Mera accident hote Bach gaya road chod ke public ke side se rickshaw chala raha tha

    Reply
  • March 4, 2020 at 7:48 am
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    Nobody pick up the call at RTO complain toll free no and mail delivery failure message recieved from all the different mail ids of RTO is mentioned.

    Reply
  • September 18, 2020 at 11:05 am
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    Auto rickshaw number Mh 02 BT2078 meater is faster from Kandivali to Goregaon he charges 200 rs

    Reply
  • December 4, 2020 at 9:38 pm
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    Me kal ratri thakurpada mumbra te mumbra stn asa pravas kela share auto chaltat fare ahe 8 rs but tyane 10 rs ghetle ani 2 rs dyayla nkar dila ani vrun dadagiri krt hota
    Auto number: MH04HU 5049

    Reply
  • December 5, 2020 at 5:26 am
    Permalink

    Hello, today i.e 05/12/2020
    I was standing on road for the Auto , then two men in auto one was driver & one was sitting besides him. Asked me where you want to go? Then I said the Address . He came to me by crossing road n I was about to sit & suddenly he started auto n said “nahi Jaaneka hai” this was such an Rude behaviour by the auto driver. This is not at all tolerable. Auto No-: MH04* 4791*
    Please report him Assap.
    Thank you.

    Reply
  • January 11, 2021 at 5:39 am
    Permalink

    Today , I have travelled with my family by taxi no
    MH01 AM 8284, from Crrscent bay, Bhoiwada to Andheri Esat Mero station. He over charged us
    Rs 367/- . It seems meter was tampered. On return journey , a honest taxi driver chred us Rs Rs 252/- for the same route.

    Reply
  • January 11, 2021 at 8:35 am
    Permalink

    Dear sir,
    Please take action against the following taxies who refuse to come from bhaucha dhakka to mazgaon tadwadi at yesterday 10th Jan 2021, the taxi numbers are as follows.
    1. MH01 – BD2752
    2. MH01 – BM3584

    Reply
  • February 24, 2021 at 2:12 am
    Permalink

    Dear Sir/Madam,

    I live at Diva Shill Road where there is a gang of rickshaw pullers. Due to Lockdown, buses have started running there, but they also fight with them. My request is that the bus service should be started permanently so as not to inconvenience the common people. So that the gangsterism of rickshaw pullers will be stopped permanently. They charge Rs.20 each and take 5 seats instead of 3 till the station.

    Reply
  • March 10, 2021 at 7:17 am
    Permalink

    While my wife was traveling from Thane station to Vitawa, the rickshaw driver requested her to drive the rickshaw slowly as she was pregnant but she started driving the rickshaw at a fast pace.

    Auto rickshaw number – MH 04 CW 7690

    Thanks and Regards
    Pravin Dhumal
    +91 9167533896

    Reply
  • March 28, 2021 at 3:35 am
    Permalink

    while i and my daughter were travelling form Mumbai international airport to Ghatkopar Railway Station the auto driver charged us rs 170 his meter was also not working the auto no is MH03D C6408 this incident happened on 27.03.2021 at 12 45 PM
    .best regards
    Sarfraz Shaikh
    9821695253

    Reply
  • July 4, 2021 at 3:40 am
    Permalink

    An Auto Rikshaw stationed its Auto Rikshaw in the middle of Road while its engine was still on . I was passing by and requested the driver to move vehicle to the side as there was a danger of being hit from other vehicle approaching from other side. The Auto Driver felt awkward and abruptly refuses to move his Auto Rikshaw and was very errant in his behavior. Further he was not wearing mask. He misbehaved and least bothered about the safety of the passerby.
    The said incidence happened on 3rd July 2021 in front of Garden at the Garden Lane Off LBS Road near Shreyas Cinema at Ghatkopar west Mumbai 400086.
    I have taken photograph of the Auto Rikshaw and the Driver who was not wearing the mask. The Auto Riksha No is MH 02 EQ 4368.
    I request to action action by the Traffic Police Authority against the Driver and the Auto Rikshaw so that the safe of the citizen who commutes from the Garden Lane is assured.
    Regards ,
    Birendrakumar Singh
    bjsingh3@gmail.com
    Mobile No 9820780035

    Reply
  • September 8, 2021 at 1:47 am
    Permalink

    Dear
    @MumbaiPolice @MumbaiRTO
    Yesterday early morning by 5:25 AM i took an auto from Borivali Station where he overcharged me total 50 Rs @27 rate. Night fare should have changed from 27 Rs to 21 Rs after 5 but it seems he is having some settings or he has tampered his meter. Auto No – MH02-FB 1346.

    Where as my brother’s auto driver charged him correctly @21 Rs. his auto no. MH47-AD-7002. Our train Arravali Express arrived at Borivali Station by 5:20 AM.
    @MumbaiRTO Complaint no. 1800220110 is also not working. No body is ready to take my complain at 022- 24940303.

    Requesting to pls help.

    Reply

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