RTO Grievance Department – Mumbai | Auto Taxi Complaints

“The RTO Grievance department is active for any complaints related to road offences like auto and taxi driver refusal to ply, fare over charges, tempering meters etc. Below are the exact steps along with contacts numbers of Mumbai traffic department and RTO, if you suffer such difficulties during commuting..”

Road Offences Rules



Complaints Received by Traffic Police

It was April 2012 when Mumbai Traffic police, upon their mission to give lesson to taxi and auto drivers who refuse to ply customers have received number of grievance complaints.

Traffic Police Control Room
April 2012May 2012June 2012
Refusal to ply344022
Drivers Charging Excess Fares081105
Drivers Arrogance & Behaviour020301
Rigged Meters (Tampering)0001
How and Where To Complain For Auto Taxi Grievance



  1. You can also contact traffic police latest 2017 helpline +91-22-62426666 and other contact numbers like (+91-22-24940303, +91-22-24927234) extension (102 and 107) as detailed in 2012., Remember to add code 022 if calling from mobile phone.
  2. For complaints related to Auto Taxi Arrogance, Meter tampering or Refusal to ply etc, you can call RTO toll free number in Mumbai : (1800-22-0110) and this complaints will be forwarded to respective RTO office in Mumbai.

You can also put up online complaints to traffic department website and be sure of action taken if found guilty.

The respected authority of traffic department will take action and will inform you about same. They also update this to the office of joint commissioner of police (traffic department). Here, if the matter is not solved or no response found after complaint given by you, you can directly contact joint commissioners office in Mumbai on helpline number (+91-22-24954443) to inquire about the status of your complaint.

More on Road Traffic Rules on Offences and Penalties

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