MTNL Customer Care Helpline Numbers 2020 – Mumbai

“Updated list of Year 2020 MTNL Customer Care numbers for Mumbai services like Landlines, Internet, FTTH.

Listed helplines also includes area / exchange wise customer care and toll free numbers for stations and MTNL exchanges in South Mumbai as well as Mumbai Suburb and Other Central Locations.

Short code helplines for MTNL in house basic services, toll free number, auto response helplines (Landline and mobile phones)..”

MTNL Customer Care Mumbai
MTNL Customer Care Mumbai

Customer Care Helplines Number (Mumbai Region)

  • Common Service Number (Landline / Triband / Mobile) : 1130
  • Landline Related Queries & Help : 1500 or 22221500
  • Internet / Triband Services : 1504 / 1800228844 / 22221504
  • DOLPHIN Or TRUMP Services Customer care : 1503 or 9869012345 or 22221503
  • GARUDA Care : 1502 or 22221502
  • FTTH Related : 1505

Other Customer care numbers

IN Services 1800-22-1500

Other Services

  • Fault Booking (Landline & Broadband) : 198 ( Dial 1500 for operator Assistance)
  • Fault Booking (Leased Circuit) : 12676 and 22652225
  • Changed Number Announcement : 1951
  • MTNL Directory Enquiry : 197
  • STD code enquiry Service : 1582
  • Public Grievance Service : 1509
  • For Landline & Broadband unpaid Bill Amount Help : 1660 (Toll free) or Dial 022-22192120 (From Other Than MTNL), Or Send SMS : Bill ‹Landline No› to 51001

Directory Short Codes for MTNL


Dial 100 For Mumbai Police (Area Mumbai, Thane, Mira-Bhayander & Navi Mumbai Municipal Area)
Dial 101 For Fire for Mumbai Municipal Area (Thane, Mira-Bhayander Municipal, Navi Mumbai & KHARGHAR RSU Area)
Dial 102 For Ambulance Service Centralised at PUNE
Dial 103 For Call alert (Crime branch) for Mumbai Police (Thane & New Mumbai).
Dial 1033 For National Highway Authority of India (NHAI) Road Incident Management .
Dial 1036 For SC/ST Helpline
Dial 104 For Medical Advice Service (Government of Maharashtra) Emergency service
Dial 105711 For Ambulance Service of M/s Wockhardt Hospital (Mulund)

Complete list available on Directory page.

Kindly Note : All short code MTNL helpline numbers E.g : 1500, can be dialled directly from MTNL landlines / mobiles. If you are dialing helplines for numbers like E.g : 22221500 from other telecom network landlines / mobiles, you will need to add STD (022) / ISD code (9122) for same. Toll free numbers for Mumbai region will occur no bill for you.

The vast list of MTNL customer care numbers will help you solve service related issues for Garuda, Dolphin (Trump) mobiles, Phone lock problems, Billing issues, Line transfer, Residence shifting request, IPTV, Broadband (Triband) and other such services. Their are other helpline contacts also for basic services like call centre, std code and public grievance etc information also.

Toll Free Helplines For Basic Services

UPDATES 2020 : Kindly note that few of the below listed helplines and customer care numbers (Toll Free & Others) may not be working and may be outdated.

Basic ServicesToll Free Customer Care Numbers
Any Assistance for MTNL Landlines1500 or 22221500
Garuda Mobile Customer Care1502 or 22221502
Dolphin (Trump) Mobiles Customer care1503 or 9869012345 or 22221503
Internet Service Helpline
Triband Broadband network
1504 or 1800228844 (Toll Free) or 22221504
MTNL Voice Over IP and / IPTV126000 and 126555
Helpline for Online Games on Demand1500
IN network services1800221500 (Toll Free)
MTNL Trustline1800224422 (Toll Free)
Landline and Triband (Broadband) Fault / Interruption198
For Changed Numbers Information1951 (In Hindi), 1952 (In English) and 1953 (In Marathi) Languages
MTNL Directory Enquiry197
STD Code Enquiry1582
Public Grievance1509
Call Center Number1500

Area Wise Helplines for Mumbai

Area NameShort Code Helpline Numbers
For Bandra, BKC, Khar, Vile Parle, Andheri, Versova, Juhu Danda, Jogeshwari (WEST-I) area.Dial 1672
For Malabar Hill, Mandvi, Mazgaon and Gamdevi (Central Mumbai) area.Dial 1663
For Kalbadevi, Cooperage, Cuffe Parade, Fountain and Colaba (South Mumbai) area.Dial 1673
For Prabhadevi, Byculla, Shivaji Park, Curry Road, Sion, Worli and Wadala (North Mumbai) area.Dial 1664
For Vashi, Kalamboli, Nhava-Sheva, Panvel, Nerul, Uran and Turbhe (Navi Mumbai) area.Dial 1667
For Seepz (Andheri), Gokuldham, Sakinaka, Sakivihar and Marol (Andheri) (West-2) area.Dial 1666
For (East Zone) area like Mulund, Thane-Cherai, Panch Pakhadi and Wagle Estate.Dial 1669
For (West Zone 3) areas like Borivali, Navghar, Kandivali, Malad, Charkop, Bhayander, Mira Road and Shimpoli area.Dial 1668
For (East Zone 2) area like Chembur, Hiranandani, Ghatkopar, Powai, Mankhurd, Sita Estate, Union Park and Tagore Nagar.Dial 1665

Exchanges Helplines in City

MTNL Exchange LocationsCustomer Care Numbers
Powai2570 till 2579,2517/78/79 and 2500/01/06
Mulund2560 till 2569,2590 till 2596 and 2163/64/66/67
Thane Charai2530 till 2539, 2540 till 2547 and 2549, 2597/78 and 2171/72/73
Wagle Estate2580 till 2589
Belapur2721, 2723, 2724, 2740 till 2742, 2745 till 2749, 2756 till 2758
Panvel2745 till 2749
Byculla2300/01/02/04/05/06/08/09
Nerul2770 till 2774 and 2752
Vashi2754, 2755, 2765/66, 2775, 2780 till 2784, 2788, 2789, 2777
Ghatkopar2502/3/4/8/9,2101/02,2510 to 2516
Turbhe2760 till 2764, 2767/68/69, 2778, 2740/41/42, 2721/22/23/24, 2751/53/56/57/58/59, 2704/05/06 and 2977/78
Worli2481/82/83 and 2490 till 2499
Mankhurd2550 till 2559,2548,2507,2599,2405,2520/21
Prabhadevi2421 till 2423, 2430 till 2433, 2436 till 2439 and 2307,2445
Malabar hill2361/62/63/64/65/66/67/68/69
Shivaji Park2444/46/47
Cumbalahill2351 till 2355
Chembur2522/23/24/25/26/27/28/29
Mandvi2340 till 2349 and 2311
Wadala2410 till 2419, 2470/71/72
Mazgaon2370/71/72/73/74/75/76/77/78/79 or 2350
Sion2401/02/03/04/06/07/08/09 and 2460 till 2469
Gamdevi2380 to 2389 or 2333
South Mumbai2200/01/03/05/06/07/09, 2212, 2219,2272/73,
2240/01/02/03/04, 2210 and 2222
Kalbadevi2240 till 2244
Cuffe Parade2215/16/17/18
Bandra2638,2640 till 2645, 2647, 2651/53/55/56/58/59
Cooperage2280/01/02/04/05/06,2202/04 and 2276/77/78/79,
2283/87/88/89, 2208 and 2274
Fountain2261/62/63/64/66/67/68/69 and 2270/71/75
Khar2600/05, 2646, 2648/49, 2660/61/62/30
Jogeshwari2676 till 2679
Vakola2665 till 2669
Versova2631/32/33/34/35/36/37/39,2673,2674 and 2604
Gokuldham2840 till 2843 and 2849
Vile Parle2610 till 2619,2626,2650/52/54/57 and 2663
Andheri2620/21/23/24/25/28 and 2670/71
Marol2820 till 2827, 2829 till 2832, 2834/35/36/37/38/39, 2920/21/24/25/26, 2856/59
Goregaon2871 till 2879,2840/41/42/43/49 and 2927
Borivali2828 and 2848 and 2890 till 2897
Darpan2681 till 2687
Kandivali2801/02 / 2805 till 2809 and 2861 till 2866 and 2833, 2898, 2899
Sakinaka2850 till 2853
Malad2844 / 2846 / 2854 / 2860 / 2867 till 2870 and 2880 till 2889 and 2965 till 2967
Saki Vihar2803,2847,2857/58,2935
Bhayandar (Bhayander)2804, 2810 till 2819, 2845, 2855 and 2945

MTNL Auto Response Helplines

IVRS Service NameAuto Response HelplinesService Details
Auto Com System Facility1661With this helpline, MTNL can fax forms for which customer requested. (E.g Telephone shifting, Phone Lock Resetting etc)
Change of Number Enquiry1951, 1952, 1953This IVRS numbers help customer in Hindi, English and Marathi languages
Local Assistance199Completely automated IVRS helpline for local assistance.
Complaint Booking ServiceDial (2xxx 2198)Complaint helpline related to faulty telephone (Replace xxx with respective exchange code). You will receive complaint docket number upon successful booking.
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Deven Jadav

My love towards Mumbai city took me to passion blogging from hobby. Upon quitting job, now i am one of the online city & travel guide since 2007. Hope my efforts helps citizen, foreign nationals & tourists in some or other ways.

11 thoughts on “MTNL Customer Care Helpline Numbers 2020 – Mumbai

  • September 16, 2019 at 2:26 am
    Permalink

    MTNL Telephone No.20878890 CA No 2070288410 – A gentle reminder for payments

    This is with reference to the e-mail received from Noreply_wiems@billpay.mtnl.in on the captioned subject. In this regard it is submitted that:
    1. Consequent upon my transfer from Belapur, I joined at New Delhi on May 13, 2019 and as my daughter is studying in Class 10th, they were already shifted to a single room accommodation in Sarojini Nagar, New Delhi and none of us was staying in the official accommodation at Kharghar. Hence, during my visit to Kharghar, on June 10, 2019, I downloaded and made the payment of the Bill which was due on June 28, 2019 (a copy of the Screenshot is attached). After making the payment, I visited the MTNL Office, Sector 21, Kharghar and surrendered the instrument, filled up the desired form and submitted it along with a cancelled cheque (as desired by the MTNL Lady Officer available at Phone No. 022 27749100). I was assured that I would be receiving a call from their Senior Officer and the account would be deactivated. The rent due for the period from June 01, 2019 till deactivation would be adjusted from the Security deposit and the remaining would be refunded to my account for which they had asked me to submit a cancelled cheque which I did.
    2. After few days I received a call from a Senior Officer from MTNL asking reasons for surrender which I explained as transfer to New Delhi and she also assured that the account is being deactivated. As it appears from the mail that the same was not deactivated and it is purely due to deficiency in the service by MTNL for which I should not be asked to pay the bills.
    3. However, it appears that thanks to the visit to MTNL Office by some person, MTNL realised their mistake and have deactivated my account. I have received a deactivation mail and message from MTNL few days back (a copy of screenshot is attached).
    In view of above, as the account has already been deactivated, it appears that no further action is required at my end except for claiming portion of Security Deposit due to deficiency in the service, which I could not claim immediately due to tight schedule in my new assignment. Hence, kindly consider the above facts and change the date of deactivation as neither phone nor Data were used as I had already surrendered the instrument, etc. on June 10, 2019. Please also arrange for the refund of the portion of Security Deposit due to me.

    Regards

    Pawan Kumar Pandit

    Reply
  • September 21, 2019 at 2:29 pm
    Permalink

    I live in Powai Hiranandani my cell no. 9869337648 (Prepaid). Repeatedly i am complaining that i did not get 3G in my area comes under the jurisdiction of Powai Telephone exchange only 2G signal are available but no action taken by MTNL even i called trump helpline they gave me one no. which never responded and helpline did not take any interest to resolve the issue.
    God bless MTNL.

    Reply
  • December 7, 2019 at 1:44 am
    Permalink

    I Want My NO TO JIO TO MTNL
    BUT WADALA MUMBAI SAYS NO SIM CARD AVAIABLE FOR LAST 15 DAYS

    Reply
  • January 3, 2020 at 1:50 am
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    I live in Dahisar,West, Mumbai. My Landline is 28933945. It is not working since last 10 days or so. I cannot make or receive a call.
    I tried complaining on 289802198 from my Mobile number 9773355300, but could not get through.
    I tried the relevant numbers on this page but there is no response.
    Can some one set my telephone to work.

    Reply
  • February 10, 2020 at 11:22 pm
    Permalink

    MY TEL NO.IS 26836847. I BOOKED COMPLAINT ON 07.02.2020 AT 9.54 AM, DOCKET NO.7242, FOR DISTURBANCE IN LANDLINE. NO ONE ATTENDED THE COMPLAINT.
    ON CONTACT ON 11.02.2020 WITH DARPAN TELEPHONE EXCHANGE, THEY INFORMED THAT, NO STAFF IS THERE. EXISTING STAFF GONE IN VRS SCHEME AND NO OTHER POSTED. IF ANY COME, WE WILL ATTEND.

    4 DAYS GONE. MY COMPLAINT STILL NOT ATTENDED.

    Reply
  • February 11, 2020 at 4:14 am
    Permalink

    my telephone no is 26706218. in a month my telephone is in working condition for only 7 days. other days of the month it is lying dead. tried calling all your MTNL complaint nos, but none of the numbers were reachable.how do i move about.

    Reply
  • February 20, 2020 at 6:52 am
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    I have been charged for the call forwarding facility in my bill, whereas the call forwarding facility does not work. I have tried calling MTNL billing complaints mentioned on the bill, but in vain. It only rings , no one responds. I tried sending email to the given address on the bill, that too bounced back with the reason “Inbox full” , no wonder why they make losses. How do one contact them and express our problems of excess billing etc.

    Reply
  • February 28, 2020 at 3:17 am
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    MY TEL NO. 23803820 & 23803692 is required to sift in the same building from 3rd floor to 4 th flor as we have sifted our residence, please let me know the procedure

    Reply
  • March 4, 2020 at 3:45 am
    Permalink

    I Kishore Dharamdas Chhabria had given a letter to Lallubhai park customer service andheri west for change of plan last month on 10 th of February. I have opted for senior citizens plan. I have submitted my Pan Card copy for proof of senior citizen. But yet I have not recived any reply or intimation regarding change of plan from rs. 550/- to Senior Citizens plan.
    My landline no is 26239406 and my CA is: 2061269406.
    Please change the plan to Senior citizens plan.
    Thanks.

    Reply
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  • May 9, 2020 at 4:14 am
    Permalink

    I personally submitted letters to terminate the service for landlines 022- 26046484 & 022-26482117 on 11/03/2020 to the MTNL Khar telephone exchange. They duly acknowledged the same.
    MTNL is still charging my credit card for services till date.
    Is this reasonable ?
    Not right.

    Reply

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