MTNL Customer Care: Helplines Contacts in Mumbai

“The updated list of MTNL Customer Care and Helpline numbers for Mumbai services such as Landlines, Internet, and FTTH is now available. This list includes helplines specific to each area or exchange, as well as toll-free numbers for stations and MTNL exchanges in South Mumbai, Mumbai Suburb, and Other Central Locations.

For more information, you can refer to the Shortcode helplines provided by MTNL. These helplines cover in-house basic services, toll-free numbers, and auto-response helplines for both landline and mobile phones.”

MTNL Customer Care Mumbai
MTNL Customer Care Mumbai

Customer Care Area wise Direct Helpline

Mumbai MTNL Customer Care

MAROL: Marol Telephone Exchange, MIDC, Andheri (East), Mumbai- 400093, 28211221.
ANDHERI: Andheri Telephone Exchange, Lallubhai Park, Andheri (West), Mumbai 400058, 26282112, 26232121.
VERSOVA: Versova Telephone Exchange S.V.P. Nagar, Mhada, Andheri (West) 26327575, 26350101.
BKC: Bandra Kurla Complex (BKC) Telephone Exchange, CST Road, Kurla, Mumbai 400098, 26524904, 26503222.
BANDRA: Bandra Telephone Exchange Bandra Reclamation, Bandra West, Mumbai 400050, 26406500.
BHANDUP BTM: BTM Compound, LBS Road, Bhandup (West), Mumbai 400078, 25951200, 25951458.
NAHUR: RDLU Exchange, 15 Village Road, Opposite Goldseal Company, Nahur (West), Mumbai 400078, 25660111.
MAGATHANE: Magathane Telephone Exchange, Near Cable Corporation, Off WEH, Borivali (East), Mumbai 400066, 28703388, 28701311.
BORIVALI: Borivali Telephone Exchange SV Road, Borivali (West), Mumbai 400092, 28911781, 28931133.
CHEMBUR: Chembur Tele Exchange, Chembur Naka, Mumbai 400071, 25220111, 25287900.
ASHISH CHAMBER: 1st Floor, Ashish Chamber, R.C Marg, Chembur, Mumbai 400074, 25540111, 25540070.
COLABA: Telephone Bhavan, Near Strand Cinema Bus Stop, SBS Road, Apollo Bandar, Colaba, Mumbai 22047500, 22875733.
CUFFE PARADE: Ground Floor, Cuffe Parade Telephone Exchange, Near G.D. Somani School, GD Somani Marg, Cuffe Parade, Mumbai 400005, 22152829, 22166655.
PRABHADEVI: Telephone House, MTNL Marg, Dadar West, Mumbai 400028, 24386145.
ADARSH NAGAR: Ground Floor, Adarsh Nagar Telephone Exchange, Prabhadevi, Mumbai 400030, 24305337, 24306243.
SHIVAJI PARK: Shivaji Park Telephone Exchange Building, Anant Patil Road, Dadar, Mumbai 400028, 24442434.
FOUNTAIN: Ground Floor, Fountain I, Telephone Exchange Building, Mumbai 400001, 22630111.
MINT ROAD: Opposite Kabutar Khana, Fort, Mumbai 400001, 22695090, 22695089.
GAMDEVI: Gamdevi Telephone Exchange Building, Nana Chowk, Mumbai 400007, 23820111.
HINGWALA: Hingwala Exchange Building, Ghatkopar, Mumbai 400077, 25012700.
MANEKLAL: New Maneklal Estate, LBS Marg, Ghatkopar, 25140111, 25002200.
NITYANAND NAGAR: Telephone Exchange Building, Andheri Link Road, Near Noori Masjid, 25002240, 25002200.
GOREGAON: Goregaon Telephone Exchange, S.V.Road, Goregaon (West), Mumbai, 28758000, 28758999.
KALBADEVI: Ground Floor, Kalbadevi Telephone Exchange Building, Shaikh Memon Street, Mumbai 400002, 22404600, 22434600.
KANDIVALI: Kandivali Telephone Exchange, S.V. Road, Kandivali (West), Mumbai 400067, 28650802, 28613310.
KHAR: Khar Telephone Exchange Pali Road, Khar (West), Mumbai 400052, 26046696, 26499595.
BKC: Bandra Kurla Complex Telephone Exchange, CST Road, Kurla, Mumbai 400098, 26524904, 26503222.
SHEETAL PLAZA: Sheetal Apartment, LBS Marg, Kurla (West), Mumbai 400070, 25031900, 25032111.
MALABAR HILL: Malabar Hill Telephone Exchange Building, AG Bell Marg, Mumbai 400006, 23610111.
MALAD: Malad Telephone Exchange S.V. Road, Malad (West), Mumbai 400064, 28819011, 28442022.
MANKHURD: Mankhurd Telephone Exchange, Behind Datta Guru Nagar, Deonar, Mumbai 400088, 25560111.
MAROL: Marol Telephone Exchange, MIDC, Andheri (East), Mumbai 400093, 28211221.
MAZGAON: Mazgaon Telephone Exchange Building, Sheth Motishah Lane, Mazgaon, Mumbai 400010, 23790111, 23740111.
MANDVI: Mandvi Telephone Exchange Building, Mohammed Ali Road, Mumbai 400003, 23460111.
MANISHA TOWER: Manisha Tower, Tata Colony, Mulund (East), Mumbai 400081, 25631100, 25633500.
MULUND: Mulund Telephone Exchange, P&T Colony, Malaviya Road, Mulund (West), Mumbai 400080, 25600000, 25910404.
POWAI: Powai Tele Exchange, Gandhi Nagar, Powai, Mumbai 400083, 25783362, 25782581.
HIRANANDANI: Telephone Exchange, CETTM Complex, Hiranandani, Powai, Mumbai 400083, 25700101.
CUMBALLA HILL: Cumbala Hill Telephone Exchange, Dr. GD.Deshmukh Marg, Mumbai 400026, 23536300, 23522055.
SAKI-VIHAR: Saki Vihar Telephone Exchange, Tunga Village, Saki Vihar Road, Mumbai 400072, 28472121, 28572245.
SION: Ground Floor, Sion Telephone Exchange Building, Near Champaklal Industrial Estate, Sion Koliwada Road, Mumbai 400022, 24044499.
VERSOVA: Versova Telephone Exchange, S.V.P. Nagar, Mhada, Andheri (West), 26327575, 26350101.
TAGORE NAGAR: Tagore Nagar Telephone Exchange, Vikroli East, 25741343.
VILE PARLE: Vile Parle Telephone Exchange, N.Patkar Road, Vile Parle (West), Mumbai 400057, 26191414, 26176500.
WADALA: Ground floor, Wadala Telephone Exchange Building, G.D.Ambekar Marg, Wadala, Mumbai 400014, 24112800, 24126300.
WORLI: Worli Telephone Exchange Building, Pandurang Budhakar Marg, Worli, Mumbai 400018, 24982900, 24902020.

Thane MTNL Customer Care

MUMBRA: Mumbra Telephone Exchange, MEK Complex, Opposite Fire Brigade, Mumbra 4000612, 25466969, 25466565, 25462000.
CHARLIE: Charai Exchange, Mauli Mandal Road, Thane (West), 400061, 25349790, 25330111, 25349712.
NAUPADA: Old Telephone Exchange Building, Gokhale Road Naupada, Thane (West), 400602, 25411356, 25391421.
PANCHPAKHADI: Panchpakhadi Telephone Exchange, Uthalsar Naka, Panchpakhadi, Thane (West), 400601, 25471500, 25471064.
WAGLE: Wagle Estate Telephone Exchange, Road 16, Near Fire Brigade, Thane (West), 400604, 25811200, 25802841, 25820102.
CHARNAMRUT: Charnamrut Telephone Exchange, Ghodbunder Road, Cavesar, Thane (West), 400601, 25972300, 25971100.
SAHAYOG: Sahyog Telephone Exchange, Tikunjini Wadi Road, Manpada Road, Thane (West), 400607, 25891100, 25892249.
Lokmanya: Tamanna Building, Lokmanya Nagar, Telephone Exchange, Yashodhan Nagar, Thane (West), 400064, 25886422, 25881702.
VASANT VIHAR: Ashar Shopping Complex, Vasant Vihar, Thane (West), 400610, 21730111.
BALKUM: Balkum Telephone Exchange, Opposite Colour Chamber, Bhiwandi Road, Thane West, 400608, 25332300 25362300.
KOPRI: Sharda Chamber, S.W Waswani Shiv Mandir Road, Kopri, Thane (East), 400603, 25322200, 25323221.

Navi Mumbai MTNL Customer Care

PANVEL: Panvel Telephone Exchange, Panvel, Navi Mumbai 410026, 27862020, 27480111.
RABALE : Rabale Telephone Exchange, Thane Belapur Road, Rabale, Navi Mumbai 400071, 27642121.
NERUL: Nerul Telephone Exchange, Opposite Nerul Railway Station, Nerul, Navi Mumbai 400076, 27714787.
VASHI: Vashi Telephone Exchange, Opp Vashi Bus Depot, Vashi, Navi Mumbai 400073, 27806070.
CBD BELAPUR: New Belapur Telephone Exchange Building, Sector 11, Opposite Railway Station, Navi Mumbai 400614, 27564949.
URAN: Uran Telephone Exchange, Near MIDC Office, ONGC Road, Uran, Navi Mumbai 400702, 27222500, 27222000.
KALAMBOLI: Kalamboli Telephone Exchange, Near Steel Market, Kalamboli, Navi Mumbai 410218, 27420111.
KOPAR KHAIRANE: Opposite Bus Depot, Sector 6, Abhyuday Bank, Navi Mumbai 400709, 27540111.
KHARGHAR: Sector 21, Khargar, Navi Mumbai 410210, 27745050, 27748080, 27740111.
NEW PANVEL: Sector 5/A, New Panvel Telephone Exchange Building, New Panvel, Navi Mumbai 400614, 27490111.
SANPADA: Sanpada Telephone Exchange Building, Sector-10, Jui Nagar, Navi Mumbai, 27752300.
JNPT: JNPT Telephone Exchange Township, Sector-3, Uran, Navi Mumbai 400707, 27471300, 27470000.
TALOJA : Taloja Telephone Exchange, MIDC, Taloja, 410208, 27410111.

Customer Care Complaint (Mumbai Region)

  • Common Service Number (Landline / Triband / Mobile) : 1130 / 1800221130
  • Landline Related Queries & Help : 1500 or 22221500 / 1800221500
  • Internet / Broadband Triband Services : 1504 / 1800228844
  • DOLPHIN Or TRUMP Services Customer care : 1503 or 9869012345 or 22221503
  • GARUDA Care : 1502 or 22221502
  • FTTH Related : 1130 / 1800221130
  • Online Complaint (Landline/Broadband/FTTH) : Here
  • Online Complaint (Leased Circuit) : Here
  • Online Complaint (Social Media (Twitter)) : Here

Other Customer care numbers

Main Offices (Senior Personals)

MTNL Mumbai: 15th floor, Telephone House, MTNL Road, Prabhadevi, Dadar (West), Mumbai – 400028.
Registered Office: 5th Floor, Mahanagar Door Sanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi – 110003.

IN Services 1800-22-1500

Other Services

  • Fault Booking (Landline & Broadband) : 198 ( Dial 1500 for operator Assistance)
  • Fault Booking (Leased Circuit) : 12676 and 22652225
  • Changed Number Announcement : 1951
  • MTNL Directory Enquiry : 197
  • STD code enquiry Service : 1582
  • Public Grievance Service : 1509
  • For Landline & Broadband unpaid Bill Amount Help : 1660 (Toll free) or Dial 022-22192120 (From Other Than MTNL), Or Send SMS : Bill ‹Landline No› to 51001

Directory Short Codes for MTNL

Dial 100 For Mumbai Police (Area Mumbai, Thane, Mira-Bhayander & Navi Mumbai Municipal Area).
Dial 101 For Fire for Mumbai Municipal Area (Thane, Mira-Bhayander Municipal, Navi Mumbai & KHARGHAR RSU Area).
Dial 102 For Ambulance Service Centralised at PUNE.
Dial 103 For a Call alert (Crime branch) for Mumbai Police (Thane & New Mumbai).
Dial 1033 For National Highway Authority of India (NHAI) Road Incident Management.
Dial 1036 For SC/ST Helpline.
Dial 104 For Medical Advice Service (Government of Maharashtra) Emergency service.
Dial 105711 For Ambulance Service of M/s Wockhardt Hospital (Mulund).

Complete list available on Directory page.

Kindly Note : All the helpline numbers for MTNL, such as 1500, can be directly dialed from MTNL landlines or mobiles. However, if you are dialing helpline numbers like 22221500 from landlines or mobiles of other telecom networks, you will need to add the STD code (022) or ISD code (9122) accordingly. It is important to note that toll-free numbers in the Mumbai region will not incur any charges for you.

The extensive list of MTNL customer care numbers is available to assist you with various service-related issues. These include Garuda, Dolphin (Trump) mobiles, phone lock problems, billing issues, line transfers, residence shifting requests, IPTV, broadband (Triband), and other related services. Additionally, there are helpline contacts available for basic services such as the call center, STD code, public grievance, and other informational queries.

Toll Free Helplines For Basic Services

UPDATES: Please be aware that some of the helplines and customer care numbers listed below (both Toll-Free and others) may not be operational and could be outdated.

Basic Services Toll Free Customer Care Numbers
Any Assistance for MTNL Landlines 1500 or 22221500
Garuda Mobile Customer Care 1502 or 22221502
Dolphin (Trump) Mobiles Customer care 1503 or 9869012345 or 22221503
Internet Service Helpline
Triband Broadband network
1504 or 1800228844 (Toll Free) or 22221504
MTNL Voice Over IP and / IPTV 126000 and 126555
Helpline for Online Games on Demand 1500
IN network services 1800221500 (Toll Free)
MTNL Trustline 1800224422 (Toll Free)
Landline and Triband (Broadband) Fault / Interruption 198
For Changed Numbers Information 1951 (In Hindi), 1952 (In English) and 1953 (In Marathi) Languages
MTNL Directory Enquiry 197
STD Code Enquiry 1582
Public Grievance 1509
Call Center Number 1500

Area Wise Helplines for Mumbai

Area Name Short Code Helpline Numbers
For Bandra, BKC, Khar, Vile Parle, Andheri, Versova, Juhu Danda, Jogeshwari (WEST-I) area. Dial 1672
For Malabar Hill, Mandvi, Mazgaon and Gamdevi (Central Mumbai) area. Dial 1663
For Kalbadevi, Cooperage, Cuffe Parade, Fountain and Colaba (South Mumbai) area. Dial 1673
For Prabhadevi, Byculla, Shivaji Park, Curry Road, Sion, Worli and Wadala (North Mumbai) area. Dial 1664
For Vashi, Kalamboli, Nhava-Sheva, Panvel, Nerul, Uran and Turbhe (Navi Mumbai) area. Dial 1667
For Seepz (Andheri), Gokuldham, Sakinaka, Sakivihar and Marol (Andheri) (West-2) area. Dial 1666
For (East Zone) area like Mulund, Thane-Cherai, Panch Pakhadi and Wagle Estate. Dial 1669
For (West Zone 3) areas like Borivali, Navghar, Kandivali, Malad, Charkop, Bhayander, Mira Road and Shimpoli area. Dial 1668
For (East Zone 2) area like Chembur, Hiranandani, Ghatkopar, Powai, Mankhurd, Sita Estate, Union Park and Tagore Nagar. Dial 1665

Exchanges Helplines in City

MTNL Exchange Locations Customer Care Numbers
Powai 2570 till 2579,2517/78/79 and 2500/01/06
Mulund 2560 till 2569,2590 till 2596 and 2163/64/66/67
Thane Charai 2530 till 2539, 2540 till 2547 and 2549, 2597/78 and 2171/72/73
Wagle Estate 2580 till 2589
Belapur 2721, 2723, 2724, 2740 till 2742, 2745 till 2749, 2756 till 2758
Panvel 2745 till 2749
Byculla 2300/01/02/04/05/06/08/09
Nerul 2770 till 2774 and 2752
Vashi 2754, 2755, 2765/66, 2775, 2780 till 2784, 2788, 2789, 2777
Ghatkopar 2502/3/4/8/9,2101/02,2510 to 2516
Turbhe 2760 till 2764, 2767/68/69, 2778, 2740/41/42, 2721/22/23/24, 2751/53/56/57/58/59, 2704/05/06 and 2977/78
Worli 2481/82/83 and 2490 till 2499
Mankhurd 2550 till 2559,2548,2507,2599,2405,2520/21
Prabhadevi 2421 till 2423, 2430 till 2433, 2436 till 2439 and 2307,2445
Malabar hill 2361/62/63/64/65/66/67/68/69
Shivaji Park 2444/46/47
Cumbalahill 2351 till 2355
Chembur 2522/23/24/25/26/27/28/29
Mandvi 2340 till 2349 and 2311
Wadala 2410 till 2419, 2470/71/72
Mazgaon 2370/71/72/73/74/75/76/77/78/79 or 2350
Sion 2401/02/03/04/06/07/08/09 and 2460 till 2469
Gamdevi 2380 to 2389 or 2333
South Mumbai 2200/01/03/05/06/07/09, 2212, 2219,2272/73,
2240/01/02/03/04, 2210 and 2222
Kalbadevi 2240 till 2244
Cuffe Parade 2215/16/17/18
Bandra 2638,2640 till 2645, 2647, 2651/53/55/56/58/59
Cooperage 2280/01/02/04/05/06,2202/04 and 2276/77/78/79,
2283/87/88/89, 2208 and 2274
Fountain 2261/62/63/64/66/67/68/69 and 2270/71/75
Khar 2600/05, 2646, 2648/49, 2660/61/62/30
Jogeshwari 2676 till 2679
Vakola 2665 till 2669
Versova 2631/32/33/34/35/36/37/39,2673,2674 and 2604
Gokuldham 2840 till 2843 and 2849
Vile Parle 2610 till 2619,2626,2650/52/54/57 and 2663
Andheri 2620/21/23/24/25/28 and 2670/71
Marol 2820 till 2827, 2829 till 2832, 2834/35/36/37/38/39, 2920/21/24/25/26, 2856/59
Goregaon 2871 till 2879,2840/41/42/43/49 and 2927
Borivali 2828 and 2848 and 2890 till 2897
Darpan 2681 till 2687
Kandivali 2801/02 / 2805 till 2809 and 2861 till 2866 and 2833, 2898, 2899
Sakinaka 2850 till 2853
Malad 2844 / 2846 / 2854 / 2860 / 2867 till 2870 and 2880 till 2889 and 2965 till 2967
Saki Vihar 2803,2847,2857/58,2935
Bhayandar (Bhayander) 2804, 2810 till 2819, 2845, 2855 and 2945

MTNL Auto Response Helplines

IVRS Service Name Auto Response Helplines Service Details
Auto Com System Facility 1661 With this helpline, MTNL can fax forms for which customer requested. (E.g Telephone shifting, Phone Lock Resetting etc)
Change of Number Enquiry 1951, 1952, 1953 This IVRS numbers help customer in Hindi, English and Marathi languages
Local Assistance 199 Completely automated IVRS helpline for local assistance.
Complaint Booking Service Dial (2xxx 2198) Complaint helpline related to faulty telephone (Replace xxx with respective exchange code). You will receive complaint docket number upon successful booking.

More MTNL Related

MTNL Helpline Shortcodes Mumbai, Thane, Navi.
MTNL Electricity Directory.
MTNL Emergency Distress Services Directory.
MTNL Unlimited High Speed Broadband Triband Internet Plans.
MTNL Mobile 3G Postpaid and Prepaid Plans For Mumbai
MTNL Blackberry Phones With 3G Services.
MTNL 3G Mobile and Broadband Value Add Services (VAS).
MTNL Bill Payment Post Offices Addresses
MTNL Online Bill Payment Options.

See More in    Mtnl

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35 Replies to “MTNL Customer Care: Helplines Contacts in Mumbai

  1. MTNL Telephone No.20878890 CA No 2070288410 – A gentle reminder for payments

    This is with reference to the e-mail received from on the captioned subject. In this regard it is submitted that:
    1. Consequent upon my transfer from Belapur, I joined at New Delhi on May 13, 2019 and as my daughter is studying in Class 10th, they were already shifted to a single room accommodation in Sarojini Nagar, New Delhi and none of us was staying in the official accommodation at Kharghar. Hence, during my visit to Kharghar, on June 10, 2019, I downloaded and made the payment of the Bill which was due on June 28, 2019 (a copy of the Screenshot is attached). After making the payment, I visited the MTNL Office, Sector 21, Kharghar and surrendered the instrument, filled up the desired form and submitted it along with a cancelled cheque (as desired by the MTNL Lady Officer available at Phone No. 022 27749100). I was assured that I would be receiving a call from their Senior Officer and the account would be deactivated. The rent due for the period from June 01, 2019 till deactivation would be adjusted from the Security deposit and the remaining would be refunded to my account for which they had asked me to submit a cancelled cheque which I did.
    2. After few days I received a call from a Senior Officer from MTNL asking reasons for surrender which I explained as transfer to New Delhi and she also assured that the account is being deactivated. As it appears from the mail that the same was not deactivated and it is purely due to deficiency in the service by MTNL for which I should not be asked to pay the bills.
    3. However, it appears that thanks to the visit to MTNL Office by some person, MTNL realised their mistake and have deactivated my account. I have received a deactivation mail and message from MTNL few days back (a copy of screenshot is attached).
    In view of above, as the account has already been deactivated, it appears that no further action is required at my end except for claiming portion of Security Deposit due to deficiency in the service, which I could not claim immediately due to tight schedule in my new assignment. Hence, kindly consider the above facts and change the date of deactivation as neither phone nor Data were used as I had already surrendered the instrument, etc. on June 10, 2019. Please also arrange for the refund of the portion of Security Deposit due to me.


    Pawan Kumar Pandit

    1. My landline 022025916810 has been out of order for over a week.Complaint registered on 22221500.
      No response yet.Kindly attend to it immediately,as I am very much inconvenienced.
      My contact 09820441655.

      1. my mtnl number is not working since 18 days …have registered complaint and docket number as well.
        but no response from mtnl

  2. I live in Powai Hiranandani my cell no. 9869337648 (Prepaid). Repeatedly i am complaining that i did not get 3G in my area comes under the jurisdiction of Powai Telephone exchange only 2G signal are available but no action taken by MTNL even i called trump helpline they gave me one no. which never responded and helpline did not take any interest to resolve the issue.
    God bless MTNL.

  3. I live in Dahisar,West, Mumbai. My Landline is 28933945. It is not working since last 10 days or so. I cannot make or receive a call.
    I tried complaining on 289802198 from my Mobile number 9773355300, but could not get through.
    I tried the relevant numbers on this page but there is no response.
    Can some one set my telephone to work.



  5. my telephone no is 26706218. in a month my telephone is in working condition for only 7 days. other days of the month it is lying dead. tried calling all your MTNL complaint nos, but none of the numbers were do i move about.

  6. I have been charged for the call forwarding facility in my bill, whereas the call forwarding facility does not work. I have tried calling MTNL billing complaints mentioned on the bill, but in vain. It only rings , no one responds. I tried sending email to the given address on the bill, that too bounced back with the reason “Inbox full” , no wonder why they make losses. How do one contact them and express our problems of excess billing etc.

  7. MY TEL NO. 23803820 & 23803692 is required to sift in the same building from 3rd floor to 4 th flor as we have sifted our residence, please let me know the procedure

  8. I Kishore Dharamdas Chhabria had given a letter to Lallubhai park customer service andheri west for change of plan last month on 10 th of February. I have opted for senior citizens plan. I have submitted my Pan Card copy for proof of senior citizen. But yet I have not recived any reply or intimation regarding change of plan from rs. 550/- to Senior Citizens plan.
    My landline no is 26239406 and my CA is: 2061269406.
    Please change the plan to Senior citizens plan.

  9. I personally submitted letters to terminate the service for landlines 022- 26046484 & 022-26482117 on 11/03/2020 to the MTNL Khar telephone exchange. They duly acknowledged the same.
    MTNL is still charging my credit card for services till date.
    Is this reasonable ?
    Not right.

  10. I have submitted the telephone instrument, router and surrendered my connection 022-27712357 ; CA no: 2070287243 at MTNL office, Nerul ( East ) on 20.03.2020. I am yet to get refund. But I am getting online bills for the reasons unknown. Please look into and stop the same.
    Bhujagasayana Nandyala

  11. Hi, Please help in getting the landline and broadband issue at earliest. Complaint No. 578. Early resolution is appreciated.

  12. Sir,
    Please get my complaint resolved of the landline & broadband. Complaint number is 6417 & 8227. Its pending for more than 3 weeks as of now. Entire work is being disrupted because of broadband services not in operational.



  14. Dear Sir,
    I have broadband connection on 28768066 and lodged the complaint, and complaint number is 4250. Internet not working for last 5 days. Requested officials also at the Goregaon-West telephone exchange

  15. i have been complainting about the non-working of my internet connection which is combined with my landline which has not been working and have made sevceral compalints but no acton is beng taken i would prefer to discontinue both my line and broadband services as simply making payment since last 6 mkonths without any servixce being rendered.
    i want to disconnect same immediately if no rectification is done

  16. It is out of order for more than 3 months
    I paying bill
    Pl give me credit
    Till date my telephone restarted

  17. My MTNL telephone no- 28501879,Libesh engg works, andheri east
    I have already paid all due but not restat my telephone number
    so please restart my telephone no-28501879

    Any query please contact on this number- 8108248648

    1. My telephone connection 26435837 is stopped inspite of Payment plus late charges andnot receiving bills on time.
      I have a bank message to prove yet it was disconnectedA very inefficient and slow service, Wake up MTNL
      Made an official complaint docket 6702 no response.
      This is how Senior Citizens are assisted.
      No discounts for senior citizens
      Hope they reconnect without hassle .

  18. From Kusum P. Merchant, Santacruz West, PIN: 400 054; My MTNL telephone number 26127508 has not been working for last one week. On lodging complaint with MTNL telephone number 2612 2198, I was informed about Complaint Docket No. 8803. Calls to MTNL telephone numbers 26121064, 2619 1414 and 22073976 have evoked no response. In this semi – lock down situation, I am not in a position to go personally to MTNL Telephone offices / Exchange either at BSNL Complex, Juhu Tara Road, Opposite SNDT College, PIN: 400054 or at Nanda Patkar Road, Vile Parle East, PIN: 400057.
    I hope, this message will help in solving my long standing complaint.

  19. My landline no is 26749057 and the phone is not working for the last 6 months.
    After repeated complaints no action has been taken ,however I am being billed for
    the period. I have been complaining to the Billing section but no reply has been
    received . Further I have complained to the appeliate authority and even after
    5 Reminders no reply. Our respected PM has high dreams about the future of our
    country which he will never be able to achieve if this type of behavior by corporations

  20. My landline number 28816097 has not been working from February 2021 till 6th June 2021. After repeated complaints and docket numbers given no action has been taken. Howeverthe phone started working from 7th June and now iam getting billed for all the months the phone has been dead. I don’t understand why do I pay for a service that has been dead for so long. How can i solve this long standing complaint / problem.

  21. My landline number 022-28720667 has not been working from February 2021 till 17th June 2021 continue-sly . After repeated complaints and docket numbers given no action has been taken. and now i am getting billed for all the months the phone has been dead. How can i solve this long standing complaint / problem.


  23. Our landline No.25929087 is dead, trying to register complaint, its not getting registered. Halfway through onwards there is no response, looks like Helpline becomes dead!

  24. I registered complaints no of times for my land line no 25580020/Anushaktinagar,Mumbai.its went out of service since last three months,no one (mtnl staff) attained it but I got monthly bills on time. For which service I have to pay.I want to surrender the service its not bearable for me.

  25. I had a very bad experience with Gandhinagar(Vikhroli) Customer Care Centre, today. I wanted to find out the status of two mobile numbers and submit an application to cancel the internet by depositing the modem as the internet service of Powai has considerably deteriorated after the shifting of the exchange from Powai. It was about 1100 hrs and the clock in the office was running, but indicated 0900. I have pointed out this to the counter clerk and she regretted in excuse. I opined that you should never exhibit a wrong clock in an office- it should be removed- much to their dislike. Another gentleman clerk, who appeared ‘ a jack of all trade – but master of none’ type ( may be a supervisor) interfered with every activity in the room in his loud voice and asked me what I wanted. Aap ko kya chahiye..? I showed him the form – the certificate of the surrender of the modem and told him that I came for this. He repeated the question. It appeared that he could not make out anything from the ( MTNL) form. I moved away, told the lady clerk hat I refuse to talk to him any further, where as he continued shouting and murmuring at me. Earlier, I have seen that this gentleman could not realize whether a mob no. is prepaid or post paid. ( 9969…/ 9869…) I waited for the concerned clerk ( land line), who was kind enough to enter and be seated by 1130 h and did the business with me satisfactorily. It is high time that MTNL should post people to the counters who has not only pleasing manners but also little knowledge.



  27. from last one month my MTNL land line is not working properly some times it dead or making very bad noise complet no 9155

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